Privacy Policy
Who we are

Soothing Sapphire LLC respects your privacy and is committed to protecting it through our compliance with this policy. In this privacy policy, the words "we", "our" and "us" mean and refer to Soothing Sapphire LLC.

 

Our website address is: https://www.soothingsapphire.com/ and is owned and operated by Shondriell R. Smith. You may contact us with any questions you may have at:
 

300 Macedonia Lane

P.O. Box 6189

Knoxville, TN 37914

soothingsapphirecandles@gmail.com

865-401-8226

 

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site AND/OR you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you should leave Our Site.

 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our online Store and other Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose site visitors' personal information?

Our website is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com, PayPal, and used by our website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our business, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

 

How do we use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

 

Our website uses cookies for important reasons, such as:

  • To provide a great experience for our visitors and customers.

  • To identify our registered members (users who registered to our site).

  • To monitor and analyze the performance, operation, and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

 

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, place cookies or utilizing other tracking technologies through Wix´s services to collect and store information.

 

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at soothingsapphirecandles@gmail.com or send us mail to: 300 Macedonia Lane, P.O. Box 6189, Knoxville, TN 37914.

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at soothingsapphirecandles@gmail.com or send us mail to: 300 Macedonia Lane, P.O. Box 6189, Knoxville, TN 37914, United States.

 

Updated: May 18, 2021